Module 5 – Customer’s experience rooms (week 2)

In your blog post for week 2 reflect upon one or two videos presented above and reflect on how the presented concepts relate to your organisation. Working at a swedish publisher with several different brands connected to a magazine or a website I first found it hard to reflect on the concepts presented in the […]

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Module 5 – Customer’s experience rooms (week 1)

Blog about your expectations of the module and in what way it will be of benefit to you (and/or to your organisation/business). My expectations of this module is to get a greater understanding of the customer´s experience rooms and how it is related to my own work and the company I work for. My company […]

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Module 1 – Getting ready for open networked learning

Hi there, My name is Sofia and I live in Stockholm. I have worked in the media/advertising industry for the last eight years and now I work as a digital business developer at a publisher in Stockholm. I read about the online course in Understanding Customer Experience at Karlstads University and since I´m interested in strategic and […]

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